Buzz Broadband Pty Limited (“Buzz”) is committed to respecting the privacy of your
personal information. This Policy sets out our personal information management practices.
It covers the following areas:
- Compliance with the National Privacy Principles
- Personal information collected
- Use and disclosure of personal information
- Accessing and updating your personal information
- Security of personal information
- Contact details
Throughout this Policy, we refer to your “personal information” which means information
which identifies you as an individual or from which your identity can be reasonably
ascertained. Your name, address and telephone number are examples of personal information.
“Health information” is a type of personal information that relates to your health.
References to “us”, “we” and “our” are references to Buzz and references to “you”
or “your” are references to Buzz’ customers.
Compliance with the National Privacy Principles
The National Privacy Principles under the Privacy Act (Cth) apply from 21 December
2001. Buzz will comply with these and any other applicable laws to protect your
privacy. Please note that personal information that is contained in an employee
record is exempt from the Privacy Act. Buzz will endeavour to comply with the National
Privacy Principles in relation to personal information of its employees. The degree
of compliance will depend on Buzz’ business requirements and legal or regulatory
obligations.
Personal information collected
We only collect personal information that is necessary for our functions and activities.
For example, we may collect your contact details to resolve any queries you may
have, or to enable you to pay your account by credit card or direct debit. Generally,
we try to collect personal information directly from you, however there are certain
situations in which we may collect personal information about you from someone else.
In either case, we will take reasonable steps to ensure that you are aware of the
purposes for which the information is collected.
Use and disclosure of personal information
We will generally use and disclose your personal information for purposes related
to the main purpose for which the information was collected, or where you have consented
to its use or disclosure. For example, we may provide personal information about
you to our service providers who assist us in providing our goods and services.
These may include companies that assist Buzz with financial transactions’ data processing
and analysis, research, billing services and collection, mail services or maintenance.
We will only disclose your personal information to those third party service providers
on a confidential basis so that the service provider can effectively provide those
services. We may otherwise use or disclose your personal information where required
or authorised by law, which may include emergency situations and assisting law enforcement
agencies.
Accessing and updating your personal information
If you need to access or correct any personal information we hold about you, please
contact us using the “Contact Details” set out below. We request that you provide
us with as much detail as you can about the particular information you seek, in
order to help us retrieve it. A fee may be charged to cover our costs of providing
that information to you. In certain circumstances, we may not be required by law
to provide you with access or to correct your personal information. If that is the
case, we will give you our reasons for that decision. We take reasonable steps to
make sure that the personal information we collect, use and disclose is accurate,
complete and up-to-date.
Security of personal information
We take reasonable steps to protect all of the personal information we hold from
misuse and loss and from unauthorised access, modification or disclosure. This protection
applies in relation to information stored in both electronic and hard copy form.
Contact details
If you have any questions or feedback about privacy, or wish to make a complaint
about the way in which we have handled your personal information, please contact
us by mail at P.O. Box 1627, Hervey Bay, QL, 4655. Please mark the correspondence
for the attention of the Customer Service Manager.